Training

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TRAINING

All training programs focused on Cultural Change Management – Cultural Intelligence have a «learn by doing» approach consisting of 20% theory and 80% practice applied to real client situations. All training can be done in English or Spanish.

Each  in class training lasts 12-16 hours and is divided into three segments

  • THEORETICAL BASES
  • PROFILE AND SELF-KNOWLEDGE
  • ADAPTATION TECHNIQUES.

 

Georgina focuses on attendees specific and individual and their specific needs, so that each training session is UNIQUE.

Specific training  is available once the company or a team has been profiled as a whole:

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Cultural Intelligence for C level and Senior Management (English or Spanish).

Structure of a training session

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Culture

  • What is it and how is it formed?
  • Cultural dimensions.
  • To know the cultural model of my company and the market I am addressing as a salesperson.

Manager's profile

  • Self-knowledge - my personal profile and the impact I have on the organization and my clients.
  • Profiling collegues and clients and understanding how it affects our negotiations and interaction.
  • Improvement action plan.

Adaptation

  • Strategies, procedures, processes and behaviors to be implemented globally within the company to align the culture with the organizational strategy. Achieving the desired culture and outcomes.
  • Specific strategies and guidelines for top executives operating in different cultures or managing diversity.

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Communication in Multicultural and Diversity Environments (English or Spanish).

Structure of a training session

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Culture

  • What is it and how is it formed?
  • Cultural dimensions.
  • To know the cultural model of my company and the market I am addressing as a salesperson.

Manager's profile

  • Self-knowledge - my personal profile and the impact I have on the organization and my clients.
  • Profiling colleagues and clients and understanding how all of our profiles interact and how it affects our negotiations and interactions.
  • Improvement action plan.

Adaptation

  • Strategies, procedures, processes and behaviours to be implemented within my company and with my clients.

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Communication in Multicultural and Diversity Environments (English or Spanish)

Structure of the session

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Culture

  • Principles of perception and influence according to the cultural profile.
  • Active listening.
  • Difficult conversations and feedback.
  • Assertiveness and limits.
  • Non-verbal communication and micro-expressions.

Manager's profile

  • Self-knowledge - my personal profile and the impact I have on the organization and my clients.
  • Profiling colleagues and clients and understanding how all of our profiles interact and how it affects our negotiations and interactions.
  • Improvement action plan.

Adaptation

  • Strategies and practices for the future.

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Intercultural Negotiations (Micro Expressions and Influence) (English or Spanish)

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Culture

  • Basic principles.
  • Types of negotiations and specific techniques.
  • Cultural differences and expectations.
  • Assertiveness and setting limits.
  • Non-verbal communication and micro-expressions.

Manager's profile

  • Self-knowledge - my personal profile and the impact I have on the organization and my clients.
  • Leraning to profile colleagues and clients and understanding how all of our profiles interact and how best I can adapt my communication to influence them.
  • Improvement action plan.

Adaptation

  • Strategies and practices for the future.
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