|
TRAINING
Cultural Intelligence Trainings have a “learn by doing” approach consisting of 20% theory and 80% practice applied to real client situations. All training can be done in English or Spanish.
Each in-class training lasts 12-16 hours and is divided into three segments
- Awareness through theory
- Integration through self awareness (mindsets and perception)
- Implementation through coaching and roleplay
Georgina focuses on attendees specific and individual needs and therefore all training sessions are UNIQUE.
|
Off the shelf training courses (English or Spanish)
|
Structure of training courses
Training Topic
- What is it and how is it formed?
- Cultural dimensions.
- To know the cultural model of my company and the market I am addressing as a salesperson.
Manager's profile
- Self-knowledge - my personal profile and the impact I have on the organization and my clients.
- Profiling collegues and clients and understanding how it affects our negotiations and interaction.
- Improvement action plan.
Adaptation
- Strategies, procedures, processes and behaviors to be implemented globally within the company to align the culture with the organizational strategy. Achieving the desired culture and outcomes.
- Specific strategies and guidelines for top executives operating in different cultures or managing diversity.
|
Communication skills to promote Diversity & Inclusion (English or Spanish).
Structure of a training session
|
Culture
- What is it and how is it formed?
- Cultural dimensions.
- To know the cultural model of my company and the market I am addressing as a salesperson.
Manager's profile
- Self-knowledge - my personal profile and the impact I have on the organization and my clients.
- Profiling colleagues and clients and understanding how all of our profiles interact and how it affects our negotiations and interactions.
- Improvement action plan.
Adaptation
- Strategies, procedures, processes and behaviours to be implemented within my company and with my clients.
|
The intercultural management expert. Communicating effectively across boarders and in multicultural environments (English or Spanish)
Structure of the session
|
Culture
- Principles of perception and influence according to the cultural profile.
- Active listening.
- Difficult conversations and feedback.
- Assertiveness and limits.
- Non-verbal communication and micro-expressions.
Manager's profile
- Self-knowledge - my personal profile and the impact I have on the organization and my clients.
- Profiling colleagues and clients and understanding how all of our profiles interact and how it affects our negotiations and interactions.
- Improvement action plan.
Adaptation
- Strategies and practices for the future.
|
Working remotely with multicultural teams (English or Spanish)
|
Remote work
- Basic principles.
- Cultural differences and expectations.
- Creating engagement in remote environments.
- Meetings and accountability
Manager's profile
- Self-knowledge - my personal profile and the impact I have on virtual, multicultural teams.
- Leraning to profile colleagues and clients and understanding how all of our profiles interact and how best I can adapt my communication to influence them.
- Improvement action plan.
Adaptation
- Strategies and practices for the future.
|
Intercultural Negotiations (Micro Expressions and Influence) (English or Spanish)
|
Culture
- Basic principles.
- Types of negotiations and specific techniques.
- Cultural differences and expectations.
- Assertiveness and setting limits.
- Non-verbal communication and micro-expressions.
Manager's profile
- Self-knowledge - my personal profile and the impact I have on the organization and my clients.
- Leraning to profile colleagues and clients and understanding how all of our profiles interact and how best I can adapt my communication to influence them.
- Improvement action plan.
Adaptation
- Strategies and practices for the future.
